My wife has been in various levels of dispatching and brokering for many years. Ive learned alot about it just being around it. And being the business minded person i am, theres alot wrong with the business. And the agents and drivers get the short end.
The carriers and brokers are ripping off the drivers like crazy. Hiding behind norms and bad policies. When a shipper drops out its too often a deadheading driver gets the shaft. And even if the driver gets something, the agent gets nothing for all the hard work they put into getting loads happening. Theres a long list of lopsided business arrangements that cross the crooked line. And i have seen more embezzlement in trucking than anywhere else. It needs a major overhaul.